Meet Our Knowledgeable Patient Care Coordinators

When he founded London Vision Clinic way back in 2002, Professor Reinstein wanted to create a place where the world’s most advanced Laser Eye Surgery would be matched by a complete dedication to the highest standards of patient care and service. Our Patient Care Coordinators are fundamental in achieving that goal.

It’s natural to experience some nerves and anxiety when preparing for any kind of surgery. And while Laser Eye Surgery is considered an extremely safe procedure, it is no exception to this rule. And with good reason – after all, it concerns one of our most valuable assets: our vision.

Experts at your side. Always.

We understand that you might be nervous about Laser Eye Surgery. And we also know that this makes it even more important to have a friendly and knowledgeable guide at your side throughout the process. Our Patient Care Coordinators (PCCs) are always there to provide reassurance and support, from your first appointment, through screening and testing, and to the day of your surgery and beyond!

Your PCC will be the first member of the team you will meet. During this initial meeting, they will explain the Laser Eye Surgery process and answer any initial questions you may have. While you will meet several other clinic staff along the way, including your surgeon, our expert optometrists and nurses, and our clinic coordinators, your PCC will remain your key point of contact throughout your treatment. This way, you always know who to turn to when you have any questions or concerns.

Our Patient Care Coordinators undergo comprehensive training to ensure they have the answers to the most common questions from our patients. Since our clinic opened its doors over 20 years ago, our team of PCCs have successfully guided thousands of patients through their treatment. From the very first phone call to your final post-operative appointment, you can rely on the knowledge and support of your expert Patient Care Coordinator.

Kate

I have been sports-mad ever since I can remember and I played Tennis full-time from the age of 13.

After graduating from Winchester University in 2009 with a degree in Psychology, I began building my career in customer care across the Golf and Social Care industries.

I joined the clinic in 2016 and love being able to help patients both improve their vision and quality of life. One of the main work highlights for me was our staff trip to South Africa. The view from Table Mountain is breathtaking and brings about perspective on life somehow – one of my favourites.

When not in the clinic, you can find me on the Netball court!

Pollyanna

I have always enjoyed working in caring environments, which eventually led me to London Vision Clinic in 2018. I worked in a residential care home prior to completing my degree in Health Community and Social Care in Winchester. Soon after, I moved straight to London and worked for various companies including a Brain Injury Charity.

Originally from Lyme Regis, I love to escape to the Jurassic Coastline when I can get away from busy city life. And when I can’t, early morning walks through the deserted streets of London on my way into work are my favourite time of day.

I’m fortunate to really enjoy the team I work with and I’m naturally a very organised person so I get real satisfaction from keeping our diary in check!

Meghan

I grew up just outside Norwich, East Anglia, where I later attended UEA, gaining a degree in History.

After graduating in 2012, I was lucky enough to travel around South-East Asia for a few months after working as a teacher in Thailand for 5 months. Later, after working in various customer-facing roles, I joined the clinic in 2015 after being attracted to how much vision correction can change people’s lives.

In my spare time, you can usually find me trying out independent restaurants. For anyone who loves Thai food too, try Kaosarn – their dishes replicate authentic street food and it’s BYOB – even better! My go-to dish is ‘Khao Soi’. Sometimes hard to find in UK restaurants, but this was a staple whilst I lived there!

Yasmin

I’ve always been interested in science and how it can make peoples lives better. I grew up in Bedfordshire and chose to study Cell and Gene Therapy at University College London, gaining my degree in 2018.

Since then, I’ve worked in various roles within the NHS which led me to join the clinic in 2019. Aside from the impact vision correction has on people’s lives and how I’m able to assist with this, I couldn’t be luckier with the team I get to work with.

I’m a huge fan of fantasy fiction with The Lord of the Rings trilogy topping my all-time-favourites. Nothing compares to it – although Shrek is also up there! If I could be any fictional character, I would choose Captain Jack Sparrow. He always manages to get out of just about anything in really inventive ways. I would also just really love to be a pirate.

Rhiannon

I grew up in Staffordshire and moved to Nottingham in 2010 to study English Literature at Nottingham Trent University. After graduating, I spent a few years in customer-facing account management roles across the property and IT industries.

Some of my family live in Mauritius, so I love to travel there when I can. If not to there, it’s somewhere else warm… like Sorrento, in Italy as the food is amazing. If you ever go to Austin, Texas, you must visit Voodoo Doughnuts!

I joined the team at London Vision Clinic in early 2021 – I had always wanted to work within the medical sector as I like knowing others are benefitting from my work.

I am a big foodie, so when I’m not in the clinic, you will find me at a bottomless brunch, trying out a new restaurant or just dancing the night away! I’m also an avid true crime fan so my Sundays are usually filled with Netflix documentaries and good food- I recommend Mindhunter (even though a dramatized series this is based on true events, The Staircase and The Son(s) of Sam).

Lorena

I have been working at London Vision Clinic since September 2022 as part of the Patient Care team. I really enjoy my role as its very hands-on and we work hard as a team to deliver excellent care for the patients. Before I came to LVC, I worked as a restaurant manager at Nando’s for 7 years. I loved being on my feet and worked with some amazing people, however, I couldn’t hack the spicy chicken, my order would always be plain!

I love going to gigs in my spare time; one of my favourite bands are called ‘Dizzy Lizzy’, a tribute band to Thin Lizzy – I would definitely recommend checking them out. If you can’t find me at a gig I enjoy a good movie (my all-time favourite films are LOTR and The Maze Runner series) or hitting the gym for deadlifting or bench-press!