Don’t Settle for Anything Less Than the Best Eye Care
When it comes to our health, we all want to know that we’r receiving a high standard of care. This is true in any setting, but is perhaps more pressing when we are dealing with something as sensitive and valuable as our eyes and vision. Patients who come to London Vision Clinic are proof of this: they don’t want to settle for anything less than the best eye care.
Many of our patients, including auxiliary nurse, Melanie, have been to at least one other Laser Eye Surgery provider before walking through our Harley Street doors. In some cases, they may have been found “unsuitable for treatment” (we are often able to treat patients who have been turned away by other clinics), while others may simply be weighing up their options.
But there is one thing that many prospective patients will have in common: they have saved up to have Laser Eye Surgery from a high-quality, trusted clinic. This was the case for Melanie: “And you know what; even if it had taken another year of saving, I would have waited the extra time to get the money together – I would never have gone anywhere else to have it done”, she explained after her one-month follow-up appointment.
Melanie’s Story
Melanie lives in Norfolk with her adult daughter who has special needs. She arrived at 138 Harley Street after a consultation in a local High Street centre where, despite being offered “easy credit” for the procedure, she had left neither convinced nor reassured.
Feeling unsure about what to do next, Melanie decided to take some time to think about it. But she was filled with more doubt after receiving a follow-up call from the clinic the next morning.
“I was just not happy with the set up – they kept telling me that it would be easy for me to get credit for the operation – I felt uncomfortable, they were being too pushy.”
And this doubt was exacerbated by the fact that she wouldn’t be able to meet her surgeon before she went ahead: “I had his name, but had been told that I wouldn’t be able to meet him until the day of the treatment”, she explained.
To make matters worse, Melanie’s sister had just had Laser Eye Surgery treatment at a local clinic a few months before and was far from happy with the results. She had told Melanie how her eyes still felt dry and itchy and that she was beginning to regret ever going ahead with treatment.
So far, her experience wasn’t filling her with confidence about what she could expect from treatment herself. Thankfully, after a little more research, Melanie came across London Vision Clinic’s website and, after watching a few patient videos, she became convinced that this was the place for her.
Finding London Vision Clinic
“I clicked on Prof Dan Reinstein and I was so impressed to read about his knowledge, experience and research. I thought this guy is amazing – he’s done it all. That’s what made me decide.”
Melanie had relied on glasses since she was 18 years old. At the time of her surgery, she had a prescription for varifocals and still hated wearing her glasses. But despite being sure that she wanted to ditch her frames, Melanie’s journey was far from straightforward.
“I was terrified and so I phoned up a few times before the operation. They (the patient care coordinators) were wonderful. They could not have treated me better if I had been rich or famous – they are the same with everybody – whatever your background”, she said.
“The service you get at the London Vision Clinic is just amazing – from the first day of my initial screening I knew that this was the place for me.”
But despite this, when the day of her treatment came around, Melanie was very close to walking out of the clinic. She was, by her own admission, “absolutely petrified“.
“I am squeamish and anything to do with eyes just scares me – if something does go wrong you are not going to get another pair!”
Thankfully, Melanie was relieved to discover that the procedure itself was nowhere near as bad as she had imagined. Importantly, it didn’t hurt at all.
“Maybe because of all the emotions – but I never felt a thing, not even the sensation of pressure I had feared. It is an amazing high class procedure without any pain.
“It was much better than a trip to the dentist! I would rather get my eyes done here than have a tooth filled.”
So, was it worth the pre-operative assessments and emotional rollercoaster ride?
“The evening after my operation I received a text message from Prof Reinstein asking if everything was settling down all right. It was a lovely personal touch, and I was thrilled to be able to read his message clearly, and text back without my glasses.
“The next morning I woke up in the hotel at 5.30 am and I stepped outside on to the balcony for some fresh air. I saw a bus approaching on the road below and was amazed to realise that I could easily see its number.
“I stood there in the early morning light reading bus numbers for twenty minutes with a big grin on my face!”
Melanie is one of thousands of patients who have had a successful Laser Eye Surgery journey with us at London Vision Clinic. Our dedication to provide the highest possible standard of care speaks for itself (although over 2,000 5-star reviews on Trustpilot help, too!).
If you’d like to embark on your own journey to clear, glasses-free vision, we can help. Get in touch with one of our friendly clinic coordinators or Book a Consultation today!
