Manmeet, our Head Patient Care Coordinator
Our founder, Professor Reinstein, wanted to create a clinic where the world’s most advanced and skilled laser eye surgery would be matched by a dedication to the ultimate standards of customer care and service. Our Patient Care Coordinators are fundamental to that mission.
Preparing for any surgery can be an anxious time, and most people are particularly sensitive about their eyes. With good reason: our vision is one of the most precious gifts we possess. We have yet to meet a patient who wasn’t at least a little nervous (and would be quite concerned if we did!).
We understand this anxiety, and we feel it’s important for you to have a friendly, personal and knowledgeable guide at your side throughout the process. Someone who can answer your questions, clarify any issues and provide a consistently reassuring presence, from your first appointment through the screening and testing phases to the surgery itself – and beyond.
That guide is your Patient Care Coordinator, or PCC. He or she will be the first member of the team you meet, and will explain the whole process to you. Your PCC will then remain your key point of contact throughout your treatment, so you always know whom to call if you have any questions or concerns.
Our PCCs go through a comprehensive training programme to ensure that they can accurately answer the most common questions our patients ask – and many of the less common ones too. They’ve guided thousands of patients along the road to successful, life-changing laser eye surgery; from the very first phone call to the last aftercare appointment. Rest assured, with one of our PCCs you will be in very good hands indeed.
Michael Dudley
Originally from Northumberland, Dana moved to South Yorkshire 10 years ago and has been living in London since May 2009. After working in the obesity surgery sector, she is one of the newest members of the team. Flying and aviation are her biggest passions. Dana is always found at all the airshows across the country and taking flying lessons when she can.
“I love the feeling of freedom when I’m in the air which is why I feel I relate to our patients as they are looking for freedom from their glasses and contact lenses. My eye sight is very important to my flying and being able to give this back to patients really makes my day.”
Katy joined as a graduate in Communications and Human Development from Oxford Brookes University. Theatre is one of Katy’s biggest passions and she has been lucky enough to perform at the Sydney Opera House, whilst living in Australia. When not at work, Katy can be found either on the local dance floor or spending time at various places around the UK visiting her family.
“Being able to deliver life changing news to a patient is both a fantastic and rewarding feeling.”
Manmeet (Head Patient Care Coordinator) joined us in February 2008. Manmeet’s mother had Laser Blended Vision treatment with Mr Glenn Carp in June 2008. “She is absolutely over the moon that she doesn’t need reading glasses anymore.”
“I have seen so many patients who are extremely happy with the service and results they have received. I’m proud and privileged to be working as part of such an authentic team, who give every patient the care and respect they deserve”
Tuuli came to London for a few weeks on her way to Spain. Since then, Tuuli has gained experience in various different companies which led her to London Vision Clinic. A big part of Tuuli’s life is sports. If not out with friends, you can find her on tennis courts, in the gym or running in a park.
“This is completely different to anything I have ever done before and now I wouldn’t want to be anywhere else. I guess that’s what they call job satisfaction.”
Originally from Suffolk, Antonia came to London five years ago to study for a degree in Acting at East 15 Acting School. Since Graduating in 2010, Antonia has since joined as the newest member of our team. Theatre and Radio are two of her biggest passions and she has been lucky enough to record a series of scenes at London’s BBC Radio Four. Whilst not at work Antonia has recently discovered a new found interest in Basketball, and is trying to greatly improve her shooting skills.
“Being able to change people’s lives in such a positive way; I couldn’t ask for anything more.”
Originally from the beautiful twin isle of Trinidad and Tobago. She originally came to the UK for 2 years but is still here after 8 years! She has been working at London Vision Clinic for 4 years, initially a few hours each day whilst she completed her Postgraduate Diploma and she’s now here 4 days a week.
As one of the Clinic Administrators her role is a wide and varied as they come. No one day is the same and there is always something new to learn.
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