Our founder, Professor Reinstein, wanted to create a clinic where the world’s most advanced and skilled laser eye surgery would be matched by a dedication to the ultimate standards of customer care and service. Our expert Patient Care Coordinators are fundamental to that mission.
Preparing for any surgery can be an anxious time, and most people are particularly sensitive about their eyes. With good reason: our vision is one of the most precious gifts we possess. We have yet to meet a patient who wasn’t at least a little nervous (and would be quite concerned if we did!).
We understand this anxiety, and we feel it’s important for you to have a friendly, expert. personal and knowledgeable guide at your side throughout the laser eye surgery process. Someone who can answer your questions, clarify any issues and provide a consistently reassuring presence, from your first appointment through the screening and testing phases to the laser eye surgery itself – and beyond.
I was initially anxious about the procedure, as I am very squeamish. The staff at the London Vision Clinic put me at ease. The procedure was quick and painless, with a short recovery time. I would recommend the surgery with the London Vision Clinic to anyone considering laser eye treatment.”
That guide is your Patient Care Coordinator, or PCC. He or she will be the first member of the team you meet, and will explain the whole process to you. Your PCC will then remain your key point of contact throughout your treatment, so you always know whom to call if you have any questions or concerns.
Our PCCs go through a comprehensive training programme to ensure that they can accurately answer the most common questions our patients ask – and many of the less common ones too. They’ve guided thousands of patients along the road to successful, life-changing laser eye surgery; from the very first phone call to the last aftercare appointment. Rest assured, with one of our PCCs you will be in expert hands.
“I have seen so many patients who are extremely happy with the service and results they have received. I’m proud and privileged to be working as part of such an authentic team, who give every patient the care and respect they deserve.”
Manmeet, our Head Patient Care Coordinator, joined us in February 2008. Manmeet’s mother had Laser Blended Vision treatment with Mr Glenn Carp in June 2008. “She is absolutely over the moon that she doesn’t need reading glasses anymore.”
“This is completely different to anything I have ever done before and now I wouldn’t want to be anywhere else. I guess that’s what they call job satisfaction.”
Tuuli came to London for a few weeks on her way to Spain. Since then, Tuuli has gained experience in various different companies which led her to London Vision Clinic. A big part of Tuuli’s life is sports. If not out with friends, you can find her on tennis courts, in the gym or running in a park.
When you spend so much time at work, you have to do something that you love. Working here ticks all the boxes and everyone you encounter (patients and staff) are really lovely.”
Originally from New Zealand, Eleanor moved to London in May 2009. Her employment background has always been customer service based, including working in the media industry and as a travel agent. London Vision Clinic is her first job in the UK and she cannot imagine working anywhere else.
Elle is passionate about music (with extremely eclectic tastes) and different cultures, so travelling, socialising and reading feature highly in her spare time activities. She has lent her organisational skills to Tilganga Eye Hospital in Nepal.
I love being part of the patient journey – it is a great feeling to see how they, like me, are able to eliminate the need for their glasses.”
A lifelong contact lens wearer, Rowena has seen first-hand the benefits of laser eye surgery when she had her treatment at the London Vision Clinic earlier in 2013. When she’s not at work, Rowena can usually be found baking or hosting dinner parties for friends – and trying to master the art of the illustrious soufflé!