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The next best thing to first-hand experience is the experience of others.

Reviews and testimonials are everywhere. However, it’s important to be cautious when reading testimonials and know that the Laser Eye Surgery experiences may not necessarily reflect your own. Furthermore, if you’re looking to gain a well-rounded and balanced opinion, patient comments published on a clinic’s website can only go so far. We strongly recommend that you read fully independent reviews, such as Google reviews or Trustpilot to find out what our patients have to say about the clinic.

Of course, patient reviews are subjective and are not evidence-based. For outcomes statistics, we recommend you examine quantified Laser Eye Surgery results.

Patient Video Reviews

We also have a fair few folks who have created short video diaries that you may want to watch. There are too many to list here so we created a YouTube box set of the top 25 patient videos.

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Excellent
London Vision Clinic
Based on 971 reviews
The service was exceptional and highly professional. I never felt rushed when making decisions, and my patience coordinator, Kate, was incredibly supportive and attentive throughout the entire process. Dr. Glenn Carp, my surgeon, was reassuring and highly skilled, and the aftercare team provided outstanding support. Choosing London Vision Clinic was one of the best decisions I’ve ever made to become glasses-free. I’ve already recommended them to several friends considering vision correction.
Having undergone ICL surgery, I can highly recommend London Vision Clinic- from the professional admin team, nurses and all the medicall staff to the cleanliness of the clinic.
Before the surgeon determined the appropriate procedure for me, there was a very thorough assessment of the health of my eyes with the latest equipment.
The prodedure was explained in detail before the day of the operation. On the day itself, the surgeon and the brilliant team of nurses were able to keep me calm despite my nerves.
The entire team were professional, kind and supportive throughout the entire process.
LASIK severely degraded my quality of life, 1+ year later, and the clinic let me know there's nothing more they could do to help, in the end. It's always a bit of a gamble, of course. I'd have liked the clinic to provide onwards referrals to other specialists at the end of the 1 year follow up period, which they didn't offer. However I have to say the initial surgery and post-LASIK care was good. Overall, I have mixed feelings, but it is of course biased by the poor outcomes I experienced.
From the moment I arrived at London Vision Clinic, the experience felt calm, professional, and genuinely reassuring. The reception team were welcoming and unhurried, and that sense of confidence carried through every stage of the journey.

The consultation was incredibly thorough. The team took time to explain my options clearly and honestly, focusing on what would be best for my eyes long-term. When ICL lenses were recommended, it was based on detailed testing and careful reasoning, which immediately built trust.

On the day of the procedure, everything was explained step by step, which made the experience far more relaxed than I’d expected. The treatment itself was quick and completely painless. Within hours, my vision already felt clear and natural.

What surprised me most was how the lenses felt afterwards or rather, how they didn’t. I couldn’t feel them at all. There was no adjustment period, no awareness of anything artificial. My vision simply felt sharper, calmer, and more natural than it ever had before. Colours felt richer, depth perception improved, and even night vision was noticeably better.

The aftercare was just as impressive as the procedure itself. Every follow-up felt personal, unhurried, and genuinely caring. I never felt like just another patient.

Overall, London Vision Clinic delivered an exceptional experience from start to finish. ICL lenses didn’t feel like a compromise, they felt like a natural upgrade. I’d confidently recommend the clinic to anyone considering advanced vision correction.
Best decision of my life.

I had roughly -5.25 short sightedness -0.25 astigmatism in my left eye and -4.25 short sightedness and -3.25 astigmatism in my right.

I wasn't sure if I would be applicable for SMILE surgery due to the astigmatism - but I was!

I won't go into the details, but the consultation is worth the money. My friend went to the clinic and was declined surgery due to not being applicable, they were fully refunded.

The surgery was smooth, the healing process was simple. If you're like me, you probably will spend all the days leading up to the surgery looking for other people's experiences on YouTube.

If you have a similar situation to me, be aware, the higher astigmatism eye does take longer to heal. At my 24h checkup my left eye was already 20/16, but my right eye wasn't able to see much at all. By my 1 month checkup I'm 20/16 in both eyes.

Halos and starbursts are normal, but for me, I saw an improvement in the starbursts. They went from long rays to condensed stars, and they seem to be improving week on week.

This was a scary decision to make, if you're an anxious person like myself you will look online and those with the worst experiences yell the loudest. I think the reviews of this surgery speak for themselves. If you're thinking of having SMILE (or LASIK), I really do recommend going for the consultation here.

Thanks to everyone involved in helping me regain my eyesight!
Very helpful
Response from the owner:Dear Sabir,
Thank you for taking the time to leave a 5-star review. We really appreciate your feedback.
Best wishes,
London Vision Clinic
When it comes to eye surgeries, everyone always says, “I wish I’d done it earlier” - and while I understand that now, I’m genuinely glad I waited until I found London Vision Clinic. From my very first interaction, I felt confident that I was in the right place.

My patient coordinator, Kate O’Brien, and her colleagues did an outstanding job throughout the entire process. They provided clear and thorough information at every step, keeping me exceptionally well-informed, which made the experience feel calm and reassuring from start to finish.

Dr. Glenn Carp and the whole team were incredibly caring and professional. The SMILE procedure itself was over faster than I could have imagined. During recovery, the clinic staff regularly checked in on me and were always available if I had any questions, so I felt consistently supported and well taken care of.

As many others have mentioned - and I can now fully agree - my SMILE surgery was truly life-changing. Despite the large number of patients they see, London Vision Clinic always made me feel like their top priority every time I walked through the door. I couldn’t recommend them more highly.
Response from the owner:Dear Dariya,
Thank you for sharing such a considered and generous review. We’re delighted to hear that from your very first interaction you felt confident and reassured in your decision, and that the care and communication throughout your journey helped make the experience feel calm and well supported.
It’s wonderful to know that the team — from Kate, your Patient Care Coordinator, through to Mr Carp and the clinical staff — made you feel informed, cared for, and genuinely prioritised at every stage. We’re also very pleased to hear how smoothly your procedure and recovery went, and how positively the outcome has impacted you.
Thank you for your trust and your very high recommendation — feedback like this truly means a great deal to everyone at London Vision Clinic.
Best Wishes,
London Vision Clinic
This has been a fabulous experience from beginning to the end. The professionalism of every person i have dealt with has been exceptional. From receptionist to the surgeon. Naturally this could be a little nerve racking ( it is your eyes after all) but the operation day itself was very calm, professional and very quick. absolutely zero pain and discomfort. Recovery has gone well and the follow up meetings were helpful and quick. I would thoroughly recommend the London Vision Clinic on Harley Street to anyone who is thinking of changing their life and having eye surgery. Thank you to all of the staff who were involved in my experience. Jeanette Rooms
Response from the owner:Dear Jeanette,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re delighted to hear that your experience felt calm, professional, and reassuring from start to finish — especially on the day of surgery, which we know can feel daunting.
It’s lovely to know that both the procedure itself and your recovery went smoothly, and that the follow-up care was helpful and efficient. Your recommendation means a great deal to everyone here, and we’ll be sure to pass your kind words on to the whole team.
Thank you again for trusting us with your care.
Best wishes,
London Vision Clinic
It was an extremely smooth process from start to end, highly skilled and professional and great at what they do.
Response from the owner:Dear Francis,
Thank you for your kind feedback and 5* review. We’re really pleased to hear that you found the process smooth from start to finish and felt confident in the professionalism and expertise of the team. Thank you again.
Best Wishes,
London Vision Clinic
I can honestly say that having laser eye surgery at London Vision Clinic has been one of the most life-changing decisions I’ve ever made.

The results are truly unbelievable—I wake up every morning in awe of how clear the world looks.

I am beyond grateful to Professor Reinstein who carried out my surgery and the entire team - everyone made me feel so safe throughout the process, answering all my questions along the way.

If you’re considering having surgery, don’t wait! My only regret is not doing it sooner!

Thank you LVC.
Response from the owner:Dear Chloe,
Thank you for sharing such an uplifting review. It’s wonderful to hear how profoundly your vision has improved and how positively it’s impacted your day-to-day life.
We’re especially pleased that you felt safe, supported, and well informed throughout the process, and we will be sure to pass your kind words on to Professor Reinstein and the wider team.
Thank you for trusting us with your care — we’re delighted to have been part of such a life-changing decision.
Best Wishes,
London Vision Clinic