The next best thing to first-hand experience is the experience of others.
Reviews and testimonials are everywhere. However, it’s important to be cautious when reading testimonials and know that the Laser Eye Surgery experiences may not necessarily reflect your own. Furthermore, if you’re looking to gain a well-rounded and balanced opinion, patient comments published on a clinic’s website can only go so far. We strongly recommend that you read fully independent reviews, such as Google reviews or Trustpilot to find out what our patients have to say about the clinic.
Of course, patient reviews are subjective and are not evidence-based. For outcomes statistics, we recommend you examine quantified Laser Eye Surgery results.
Patient Video Reviews
We also have a fair few folks who have created short video diaries that you may want to watch. There are too many to list here so we created a YouTube box set of the top 25 patient videos.
The entire process was so quick; about 2 weeks from when I made the decision to have it done to when I was in the seat having the surgery. Special shoutout to Dr Carp who was extremely patient with my pre-surgery jitters! The aftercare has also been amazing, so pleased I decided to get it done here.
My vision improved almost immediately, and within a couple of days everything was crisp and clear. It’s amazing to wake up and see perfectly without glasses or contacts. The recovery was smooth with very little discomfort. It’s truly life changing!
I’m not naïve; I understand this is a business. But the way everything is managed is incredibly professional — from the first consultation and tests, to the second consultation and follow-up tests, and then the aftercare appointments that gradually decrease as you heal. Everyone was wonderful, all the staff were great, but for me, Glenn — my surgeon — was an exceptional healer. A real healer.
It’s very scary trusting someone with your eyes and your vision. I remember the first time I met Glenn: he immediately welcomed me, calling me by my name. He already knew who I was, what I do, and what I study, which showed he had taken the time to read about me. Again, I know this is a business, but Glenn very cleverly humanizes his patients. He personalizes the relationship, befriends them in a genuine and socially intelligent way, and builds trust before even talking about the operation and expectations.
After that first meeting, I saw him again on the day of the operation. I was briefed and prepared by the staff, who were very professional, but what mattered most to me was that when I was called to the operating room, I was greeted by many faces — and of course, Glenn made sure to wave and greet me by name as if we were friends. What an amazing healer, putting someone at ease right before trusting him with their eyes.
The operation was painless and quick. Glenn’s hands and voice were very soothing throughout. Afterwards, he personally walked me to the room where my partner was waiting, and I was asked to lie down and relax.
The next morning, I returned for a quick check-up. He looked at me and said, 'Go drive!' Of course, I was nervous, constantly reaching for my nonexistent glasses on my head or face. But I healed beautifully. I even received a couple of SMS messages from Glenn checking on me. I saw him again a month later, and he confirmed that everything was healing perfectly.
The last time I went to LVC was at the 3-month milestone. Again, I had tests and a vision check with Priya, who had been the first person to meet me at the very beginning and has been a great advisor on the best options. The next morning, I received an SMS from Glenn saying he was happy to hear about my healing progress from Priya.
Overall, I’m very happy — both that I chose to have this operation and with the way I was treated as a patient. I know this is a long, story-like review — but this experience genuinely deserved it.
From start to finish, my experience at London Vision Clinic was outstanding. The customer service was impeccable—every staff member I encountered was friendly, attentive, and genuinely caring. The clinic itself is spotless and beautifully maintained, which immediately put me at ease.
Efficiency was clearly a priority, yet never at the expense of warmth or professionalism. The procedures were carried out with expert precision and, to my relief, were completely painless. I felt supported every step of the way, with clear communication and a reassuring presence throughout.
What really sets them apart is their commitment to aftercare. The follow-up appointments were thorough and comforting, reinforcing the sense that I was in excellent hands. I wholeheartedly recommend London Vision Clinic to anyone considering vision correction—it's a place where excellence meets compassion.
My only bit of feedback was that the waiting time in waiting room can often be quite long.
I attended the initial screening, which was extremely thorough and in depth. First impressions of the clinic were fantastic; everyone I met, including the girls on reception, were super helpful and friendly.
The clinic were happy to proceed with my surgery, despite my super high prescription, they had the equipment and expertise to accommodate this. A meeting with the surgeon Glenn and my surgery date was booked, the booking process was extremely easy and accommodating; taking into consideration my commute and distance from the clinic.
I met with Glenn; who was an expert. He answered all of my questions and took his time to make sure I fully understood everything.
On the day of surgery I was very anxious. The whole team went above and beyond to calm and reassure me. Glenn was an absolute diamond during surgery, reassuring, calming and gentle. It was so much easier than I anticipated. He contacted me the night of surgery to ensure everything was which I thought was a lovely touch and was very reassuring to know I could contact him if needed.
I’m now 4 months post laser and my results are absolutely life changing. My surgery was a huge success and I’m now glasses free, something I never thought was possible.
The aftercare has been great and my healing process has been pretty straight forward.
I cannot recommend London vision clinic enough. One of my favourite things about the process is how personal it all was. Each appointment I have attended has never felt rushed or like a ‘conveyor belt’ of patients. They really care about their patients. I advise anyone wanting a personal, high quality, professional experience to check this clinic out.