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The next best thing to first-hand experience is the experience of others.

Reviews and testimonials are everywhere. However, it’s important to be cautious when reading testimonials and know that the Laser Eye Surgery experiences may not necessarily reflect your own. Furthermore, if you’re looking to gain a well-rounded and balanced opinion, patient comments published on a clinic’s website can only go so far. We strongly recommend that you read fully independent reviews, such as Google reviews or Trustpilot to find out what our patients have to say about the clinic.

Of course, patient reviews are subjective and are not evidence-based. For outcomes statistics, we recommend you examine quantified Laser Eye Surgery results.

Patient Video Reviews

We also have a fair few folks who have created short video diaries that you may want to watch. There are too many to list here so we created a YouTube box set of the top 25 patient videos.

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Excellent
London Vision Clinic4.9
Based on 974 reviews
Amazing experience! I went in for a consultation on the 2nd of December, surgery done after 3 weeks! Currently it's one month post op and it has been the best choice of my life!
Thank you so much to the whole team of London Vision clinic to make this experience very easy and worries free! Special shout out to Shannon, to be so great and explain everything step by step and reassuring with a great smile in her face! Can't wait for the next few months and experience my eyes in full!
My experience with London Vision Clinic has been excellent. All of the staff have been professional and friendly, ensuring all my needs were met. The nursing, surgical and ophthalmology team showed clinical excellence, while being patient and supporting me through the procedure and the assessment and aftercare process. The team at reception were friendly, and my patient co-ordinator Meghan went above and beyond finding appointments that fit round my busy schedule. The clinic is easily accessible and well presented. The surgery has been life changing, and I would recommend the clinic to anyone considering it.
Response from the owner:Dear Gina,
Thank you for taking the time to share such a detailed and generous review. We’re delighted to hear that your experience with us has been so positive and that you felt well supported by every part of the team.
It’s wonderful to know that the care you received helped make the process smooth and that your outcome has been life-changing. We’ll be sure to pass your kind words on, especially to Meghan.
Thank you again for your recommendation and for choosing London Vision Clinic.
Best wishes,
London Vision Clinic
Very welcoming staff the second you arrive. Everything was explained in a great and easy to understand way. The experience so far has been amazing ….
Response from the owner:Dear Simon,
Thank you for your kind feedback. We’re really glad to hear you felt welcomed from the moment you arrived and that everything was explained clearly. It’s lovely to know your experience so far has been such a positive one.
Best wishes,
London Vision Clinic
The service was exceptional and highly professional. I never felt rushed when making decisions, and my patience coordinator, Kate, was incredibly supportive and attentive throughout the entire process. Dr. Glenn Carp, my surgeon, was reassuring and highly skilled, and the aftercare team provided outstanding support. Choosing London Vision Clinic was one of the best decisions I’ve ever made to become glasses-free. I’ve already recommended them to several friends considering vision correction.
Response from the owner:Dear Xiangting,
Thank you for taking the time to leave such a wonderfully thoughtful review. We’re delighted to hear that you felt supported and never rushed throughout your decision-making process, and that Kate, Mr Carp, and the rest of the team all played a positive role in your experience.
It’s wonderful to know you’re enjoying life without glasses and that you’ve already recommended us to friends — that really does mean a great deal to the whole team.
Best wishes,
London Vision Clinic
Having undergone ICL surgery, I can highly recommend London Vision Clinic- from the professional admin team, nurses and all the medicall staff to the cleanliness of the clinic.
Before the surgeon determined the appropriate procedure for me, there was a very thorough assessment of the health of my eyes with the latest equipment.
The prodedure was explained in detail before the day of the operation. On the day itself, the surgeon and the brilliant team of nurses were able to keep me calm despite my nerves.
The entire team were professional, kind and supportive throughout the entire process.
Response from the owner:Dear Esther,
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you felt well supported throughout your journey, from the initial assessments through to the day of surgery.
It’s lovely to know that the care, professionalism, and reassurance provided by the team helped put you at ease, particularly on the day of your treatment. Your kind words will be shared with the wider team, who will really appreciate them.
Thank you again for your recommendation and for choosing us.
Best wishes,
London Vision Clinic
LASIK severely degraded my quality of life, 1+ year later, and the clinic let me know there's nothing more they could do to help, in the end. It's always a bit of a gamble, of course. I'd have liked the clinic to provide onwards referrals to other specialists at the end of the 1 year follow up period, which they didn't offer. However I have to say the initial surgery and post-LASIK care was good. Overall, I have mixed feelings, but it is of course biased by the poor outcomes I experienced.
Response from the owner:Dear Jean,
Thank you for taking the time to share your experience. We are sorry to hear that you have been struggling and appreciate you providing this feedback.
I can see that our team has contacted you to arrange a follow-up appointment so that we can review your current concerns and discuss how best to support you going forward. While every recovery journey is unique, we remain committed to offering appropriate guidance and care for all our patients.
If you would like to attend the appointment offered or discuss next steps, our team will be very happy to assist.
Best wishes,
London Vision Clinic
From the moment I arrived at London Vision Clinic, the experience felt calm, professional, and genuinely reassuring. The reception team were welcoming and unhurried, and that sense of confidence carried through every stage of the journey.

The consultation was incredibly thorough. The team took time to explain my options clearly and honestly, focusing on what would be best for my eyes long-term. When ICL lenses were recommended, it was based on detailed testing and careful reasoning, which immediately built trust.

On the day of the procedure, everything was explained step by step, which made the experience far more relaxed than I’d expected. The treatment itself was quick and completely painless. Within hours, my vision already felt clear and natural.

What surprised me most was how the lenses felt afterwards or rather, how they didn’t. I couldn’t feel them at all. There was no adjustment period, no awareness of anything artificial. My vision simply felt sharper, calmer, and more natural than it ever had before. Colours felt richer, depth perception improved, and even night vision was noticeably better.

The aftercare was just as impressive as the procedure itself. Every follow-up felt personal, unhurried, and genuinely caring. I never felt like just another patient.

Overall, London Vision Clinic delivered an exceptional experience from start to finish. ICL lenses didn’t feel like a compromise, they felt like a natural upgrade. I’d confidently recommend the clinic to anyone considering advanced vision correction.
Response from the owner:Hi there,
Thank you for such a wonderful 5-star review. It’s great to hear that your experience — from consultation through to aftercare — felt clear, calm, and well organised, and that you felt well supported by the team at every stage. We’ll be sure to pass your kind feedback on.
We’re really pleased to hear how happy you are with the outcome.
Thank you for recommending us and for placing your trust in the team.
Best Wishes,
London Vision Clinic
Best decision of my life.

I had roughly -5.25 short sightedness -0.25 astigmatism in my left eye and -4.25 short sightedness and -3.25 astigmatism in my right.

I wasn't sure if I would be applicable for SMILE surgery due to the astigmatism - but I was!

I won't go into the details, but the consultation is worth the money. My friend went to the clinic and was declined surgery due to not being applicable, they were fully refunded.

The surgery was smooth, the healing process was simple. If you're like me, you probably will spend all the days leading up to the surgery looking for other people's experiences on YouTube.

If you have a similar situation to me, be aware, the higher astigmatism eye does take longer to heal. At my 24h checkup my left eye was already 20/16, but my right eye wasn't able to see much at all. By my 1 month checkup I'm 20/16 in both eyes.

Halos and starbursts are normal, but for me, I saw an improvement in the starbursts. They went from long rays to condensed stars, and they seem to be improving week on week.

This was a scary decision to make, if you're an anxious person like myself you will look online and those with the worst experiences yell the loudest. I think the reviews of this surgery speak for themselves. If you're thinking of having SMILE (or LASIK), I really do recommend going for the consultation here.

Thanks to everyone involved in helping me regain my eyesight!
Response from the owner:Dear Stephen,

Thank you for taking the time to share such a detailed and honest account of your experience. We’re really pleased to hear how well your vision has progressed and how positive the outcome has been for you.
It’s great to know the consultation helped you feel informed and confident in your decision, and that both the procedure and recovery went smoothly.
Thank you again for your trust and for recommending London Vision Clinic — we’re pleased to have been part of your journey.
Best wishes,
London Vision Clinic
Very helpful
Response from the owner:Dear Sabir,
Thank you for taking the time to leave a 5-star review. We really appreciate your feedback.
Best wishes,
London Vision Clinic
When it comes to eye surgeries, everyone always says, “I wish I’d done it earlier” - and while I understand that now, I’m genuinely glad I waited until I found London Vision Clinic. From my very first interaction, I felt confident that I was in the right place.

My patient coordinator, Kate O’Brien, and her colleagues did an outstanding job throughout the entire process. They provided clear and thorough information at every step, keeping me exceptionally well-informed, which made the experience feel calm and reassuring from start to finish.

Dr. Glenn Carp and the whole team were incredibly caring and professional. The SMILE procedure itself was over faster than I could have imagined. During recovery, the clinic staff regularly checked in on me and were always available if I had any questions, so I felt consistently supported and well taken care of.

As many others have mentioned - and I can now fully agree - my SMILE surgery was truly life-changing. Despite the large number of patients they see, London Vision Clinic always made me feel like their top priority every time I walked through the door. I couldn’t recommend them more highly.
Response from the owner:Dear Dariya,
Thank you for sharing such a considered and generous review. We’re delighted to hear that from your very first interaction you felt confident and reassured in your decision, and that the care and communication throughout your journey helped make the experience feel calm and well supported.
It’s wonderful to know that the team — from Kate, your Patient Care Coordinator, through to Mr Carp and the clinical staff — made you feel informed, cared for, and genuinely prioritised at every stage. We’re also very pleased to hear how smoothly your procedure and recovery went, and how positively the outcome has impacted you.
Thank you for your trust and your very high recommendation — feedback like this truly means a great deal to everyone at London Vision Clinic.
Best Wishes,
London Vision Clinic