For FAQs regarding Coronavirus please click here

COVID-19 information page

As ever, we are committed to providing the highest standard of care possible for our patients. Due to the unfolding situation with Coronavirus (COVID-19), we made the decision to temporarily close the clinic from 18:00 Monday, 23rd March, except for emergencies.

Rest assured that we are all working remotely to rearrange appointments and carry out telephone consultations without fault. We are available 24/7 as usual for any concerns with your aftercare.

We thought it would be helpful to answer some important FAQs, please click on the sections you wish to read below.

I want to book an initial consultation or find out some more information regarding surgery?

Whilst we cannot physically see you in the clinic, we will be available to answer any questions you may have at this stage and run through the process over the phone. We are always available every day as usual, for any questions or information you would like regarding your vision correction needs.

Please feel free to contact us by telephone on 020 7224 1005, email or by filling in an online form here https://www.londonvisionclinic.com/contact-us/. We will get back to you as soon as possible.

What do I do if I have an initial consultation, surgeon consultation or surgery scheduled?

For now, we will postpone all pre-operative appointments. But you will receive a call shortly from your Patient Care Coordinator who will go through more information with you and answer any questions you may have at this stage. As soon as we are able, we will reschedule you as a priority.

When the situation allows for visits, we will ensure that you are scheduled to see us and we look forward to welcoming you back to the clinic.

What do I do if I have a post-operative visit scheduled?

Any patient who is scheduled for a post-operative visit will be contacted by their Optometrist to have a phone consultation for now. We will then contact you when the clinic reopens to reschedule your appointment. Of course, if we need to see you imminently, we will arrange accordingly.

What happens if I need more drops?

Any patient needing drops which we can supply may call us and we will send out via post. We ask that any patient needing lubricating drops source these at their local pharmacy.

What if I have a different query?

Please contact us by telephone on 020 7224 1005, email or by completing a form. We will get back to you as soon as possible.

 

When the situation allows for visits, we will ensure that you are scheduled to see us and we look forward to welcoming you back to the clinic.

We hope you and your family keep safe during these difficult times.

COVID-19 information page