COVID-19 information page
As ever, we are committed to providing the highest standard of care possible for our patients. In line with the latest advice, we have strict control measures in place so that we can maintain social distancing during your visit. Please see below for more information or call the clinic to find out more.
Following the latest Government advice, we remain fully operational during this time with all official preventative measures that we have been operating under since re-opening in June.
Please be aware that we have at a reduced capacity to ensure we adhere to social distancing measures to protect our staff and patients as much as possible. We thought it would be helpful to answer some important FAQs, please click on the sections you wish to read below.
What provisions are in place to protect staff and patients?
Whilst the wearing of masks is no longer compulsory in the clinic, there will be masks available in the clinic and you are more than welcome to wear one. Staff are also happy to wear masks in your appointments, if this is your preference, and will have these on their person to install at the earliest opportunity. On arrival, we provide sanitising hand gel, anti-bacterial spray and paper towels to wipe down your belongings as well as a fresh facemask. We have reduced physical paperwork and send items to you online in advance of your appointment where we can. We have also limited the number of patients in the clinic at any one time in order to allow for interpersonal distancing. You will have access to hand-sanitiser throughout the clinic so that you can use this as you move from one area to another and, in order to maximise safety, the fresh-ground coffee machine is available on-demand. We are fortunate to have set up COVID-19 testing links at an early stage, well before the shut-down occurred for use when clinically appropriate; this has helped us with tracking and isolating the few members of staff who may have contracted or come in contact with household members that may have contracted COVID-19. You will notice our staff perform many repeat instances of alcohol wipe-downs on our examination equipment and furniture during your appointment.
I want to book an initial consultation or find out some more information regarding surgery?
We are now taking bookings. Please feel free to contact us by telephone on 020 7224 1005, email or by filling in an online form here https://www.londonvisionclinic.com/contact-us/. We will get back to you as soon as possible.
What if I had an appointment scheduled whilst we were in lockdown?
You will receive a call shortly from your Patient Care Coordinator who will schedule you in at a convenient time. Please be aware that the clinic is not opening at its full capacity so we can ensure effective social distancing. Therefore, it may take us a little longer to reschedule your appointment. As soon as we are able, we will reschedule you as a priority. Of course, please call the clinic on 0207 224 1005 if you have any concerns regarding your eyesight.
What happens if I need more drops?
Any patient needing drops which we can supply may call us and we will send out via post. Please contact us by telephone on 020 7224 1005, email or by completing a form. We will get back to you as soon as possible.
What if I have a different query?
Please contact us by telephone on 020 7224 1005, email or by completing a form. We will get back to you as soon as possible.
We hope you and your family keep safe during these difficult times.