COVID-19 information page

As ever, we are committed to providing the highest standard of care possible for our patients. In line with the latest advice we have strict control measures in place so that we can maintain social distancing during your visit. Please see below for more information or call the clinic to find out more.

Please be aware that we have at a reduced capacity to ensure we adhere to social distancing measures to protect our staff and patients as much as possible. We thought it would be helpful to answer some important FAQs, please click on the sections you wish to read below.

What provisions are in place to protect staff and patients?

You will be sent a series of simple screening questions prior to your appointment, relating to symptoms you may have and recent contact with anyone with symptoms that you may know of as well as recent travel, to see if there is any reason to delay or postpone your appointment. On arrival you will be greeted by one of our staff at the ‘sanitising welcome station’ and asked similar screening questions again. We will provide sanitising hand gel, anti-bacterial spray and paper towels to wipe down your belongings as well as a fresh facemask. Your temperature will be taken by a non-contact digital forehead thermometer. Our protocol for offering you COVID-19 testing will determine if this is advisable on arrival, and this will be offered to you. All being equal, we will proceed with your appointment. 

We have reduced physical paperwork and send items to you online in advance of your appointment where we can. 

We have limited the number of patients in the clinic at any one time in order to allow for interpersonal distancing. Perspex shields have been installed at reception desks. Your time in the reception areas will be minimised, and certainly short if any waiting is needed, because we have set our scheduling to account for machine testing and clinical examination optimised patient flow. We have removed all magazines and other reading materials from the patient and staff areas. You will have access to hand-sanitiser throughout the clinic so that you can use this as you move from one area to another. To maximise safety, we will not be providing snacks, but fresh-ground machine on—demand coffee in disposable cups and small individually sanitised/wiped bottles of water will be available.  

Our staff will all be wearing fresh scrubs/uniforms and masks. Clinical staff will also wear visors. Our staff will be screened daily for symptoms, temperature and contacts. We are fortunate to have set up COVID-19 testing links at an early stage, well before the shut-down occurred for use when clinically appropriate. This has helped us with tracking and isolating the few members of staff who may have contracted or come in contact with household members that may have contracted COVID-19. You will notice our staff perform many repeat instances of alcohol wipe-downs on our examination equipment and furniture during your appointment. 

We kindly ask that you do not bring someone with you to your appointments. If you feel it very important that you bring someone, please call us to discuss this.

No cash payments will be accepted, you may call prior to your appointment to pay over the phone or card payments will be accepted in the clinic.  

I want to book an initial consultation or find out some more information regarding surgery?

We are now taking bookings. Please feel free to contact us by telephone on 020 7224 1005, email or by filling in an online form here https://www.londonvisionclinic.com/contact-us/. We will get back to you as soon as possible.

What if I had an appointment scheduled whilst we were in lockdown?

You will receive a call shortly from your Patient Care Coordinator who will schedule you in at a convenient time. Please be aware that the clinic is not opening at its full capacity so we can ensure effective social distancing. Therefore, it may take us a little longer to reschedule your appointment.  As soon as we are able, we will reschedule you as a priority. Of course, please call the clinic on 0207 224 1005 if you have any concerns regarding your eyesight.

What happens if I need more drops?

Any patient needing drops which we can supply may call us and we will send out via post. Please contact us by telephone on 020 7224 1005, email or by completing a form. We will get back to you as soon as possible.

What if I have a different query?

Please contact us by telephone on 020 7224 1005, email or by completing a form. We will get back to you as soon as possible.

 

We hope you and your family keep safe during these difficult times.

COVID-19 information page