Meet our Expert Laser Eye Surgery Patient Care Coordinators

Our founder, Professor Reinstein, wanted to create a clinic where the world’s most advanced and skilled laser eye surgery would be matched by a dedication to the ultimate standards of customer care and service. Our expert Patient Care Coordinators are fundamental to that mission.

Preparing for any surgery can be an anxious time, and most people are particularly sensitive about their eyes. With good reason: our vision is one of the most precious gifts we possess. We have yet to meet a patient who wasn’t at least a little nervous (and would be quite concerned if we did!).

Experts always at your side

We understand this anxiety, and we feel it’s important for you to have a friendly, expert. personal and knowledgeable guide at your side throughout the laser eye surgery process. Someone who can answer your questions, clarify any issues and provide a consistently reassuring presence, from your first appointment through the screening and testing phases to the laser eye surgery itself – and beyond.

That guide is your Patient Care Coordinator, or PCC. He or she will be the first member of the team you meet, and will explain the whole process to you. Your PCC will then remain your key point of contact throughout your treatment, so you always know whom to call if you have any questions or concerns.

Our PCCs go through a comprehensive training programme to ensure that they can accurately answer the most common questions our patients ask – and many of the less common ones too. They’ve guided thousands of patients along the road to successful, life-changing laser eye surgery; from the very first phone call to the last aftercare appointment. Rest assured, with one of our PCCs you will be in expert hands.

Our Patient Care Coordinators (PCCs) will guide you through the full process of your treatment, from the moment you fill in our contact form or call us on 0207 224 1005


Tuuli came to London for a few weeks on her way to Spain. Since then, Tuuli has gained experience in various different companies which led her to London Vision Clinic. A big part of Tuuli’s life is sports. If not out with friends, you can find her on tennis courts, in the gym or running in a park.

“This is completely different to anything I have ever done before and now I wouldn’t want to be anywhere else. I guess that’s what they call job satisfaction.”

Donna – Patient Care Administrator


Donna grew up in Essex, but has worked in London for the last 10 years. Donna loves to travel and before joining the Clinic took time out to visit Thailand, Lao, Cambodia, Australia and New Zealand. She loves extreme activities, having climbed Kilimanjaro for the Rainbow Children’s Trust in 2011 and trekked the Sahara in March 2015 for the British Lung Foundation. When not at the Clinic, Donna enjoys socialising, running and spending time with her nieces and nephews.

“It’s amazing to be part of a ‘family’ that truly believe, love and take the utmost pride in their work”.



Originally from New Zealand, Eleanor moved to London in May 2009. Her employment background has always been customer service based, including working in the media industry and as a travel agent. London Vision Clinic is her first job in the UK and she cannot imagine working anywhere else.

Elle is passionate about music (with extremely eclectic tastes) and different cultures, so travelling, socialising and reading feature highly in her spare time activities. She has lent her organisational skills to Tilganga Eye Hospital in Nepal.

“When you spend so much time at work, you have to do something that you love. Working here ticks all the boxes and everyone you encounter (patients and staff) are really lovely.”



Previously working in various customer service roles what Terais enjoys most about working at the London Vision Clinic is being part of a journey that changes someone’s life.

Being able to meet people from various different backgrounds makes every day an interesting one. When not socialising Terais can be found being Zen in a Hot Yoga Class.

“It is so unique the care and dedication that every staff member gives to each individual patient.”

Meet our Patient Care Coordinators