Meet our Expert Laser Eye Surgery Patient Care Coordinators
Our founder, Professor Reinstein, wanted to create a clinic where the world’s most advanced and skilled laser eye surgery would be matched by a dedication to the ultimate standards of customer care and service. Our expert Patient Care Coordinators are fundamental to that mission.
Preparing for any surgery can be an anxious time, and most people are particularly sensitive about their eyes. With good reason: our vision is one of the most precious gifts we possess. We have yet to meet a patient who wasn’t at least a little nervous (and would be quite concerned if we did!).
Experts always at your side
We understand this anxiety, and we feel it’s important for you to have a friendly, expert. personal and knowledgeable guide at your side throughout the laser eye surgery process. Someone who can answer your questions, clarify any issues and provide a consistently reassuring presence, from your first appointment through the screening and testing phases to the laser eye surgery itself – and beyond.
That guide is your Patient Care Coordinator, or PCC. He or she will be the first member of the team you meet, and will explain the whole process to you. Your PCC will then remain your key point of contact throughout your treatment, so you always know whom to call if you have any questions or concerns.
Our PCCs go through a comprehensive training programme to ensure that they can accurately answer the most common questions our patients ask – and many of the less common ones too. They’ve guided thousands of patients along the road to successful, life-changing laser eye surgery; from the very first phone call to the last aftercare appointment. Rest assured, with one of our PCCs you will be in expert hands.
Our Patient Care Coordinators (PCCs) will guide you through the full process of your treatment, from the moment you fill in our contact form or call us on 020 7224 1005
Tuuli came to London for a few weeks on her way to Spain. Since then, Tuuli has gained experience in various different companies which led her to London Vision Clinic. A big part of Tuuli’s life is sports. If not out with friends, you can find her on tennis courts, in the gym or running in a park.
Originally from New Zealand, Elle has been in London since 2009 and now calls it home. Having had varying roles, mostly customer service based, she found London Vision Clinic’s standards and sharing of knowledge so exemplary that she cannot imagine working anywhere else.
Elle is passionate about music and different cultures, so travelling, socialising and reading feature highly in her spare time.
She has also lent her organisational skills to Tilganga Eye Hospital in Nepal.
Meghan grew up in East Anglia, where she also attended University to study History. Following on from this, Meghan worked as an English teacher in Thailand for 6 months, before travelling around Vietnam, Laos, Malaysia, Bali and Cambodia.
Meghan has worked at the Clinic for a few years now and loves the way in which the Clinic helps to changes people’s lives. When not at work, Meghan enjoys exploring all that London has to offer.
Lindsey – Patient Care Administrator
I joined the clinic in December 2017 and have learned so much already. The team are so supportive and welcomed me. Being able to be part of a team that helps many different people daily is something to be proud of. I have previously worked within the NHS and knew I wanted to continue working in a caring environment.
Outside of work I love being with family and friends, planning days out or holiday destinations.
Previously working in various customer service roles what Terais enjoys most about working at the London Vision Clinic is being part of a journey that changes someone’s life.
Being able to meet people from various different backgrounds makes every day an interesting one. When not socialising Terais can be found being Zen in a Hot Yoga Class.
Kate grew up in North West London with an outgoing look on life. Having always loved London but never worked there; she jumped at the opportunity to be part of an exciting team.
She graduated from the Winchester University with a Psychology degree and is passionate about customer care and experience. An absolute sports geek, if she is not working you will find her on a tennis or netball court, or on a dance floor busting some shapes!
Olivia joined the clinic as a Patient Care Administrator in October 2016. After graduating from Bournemouth University in 2012 she has spent the last few years travelling around South East Asia and living in Australia working in various different roles.
Outside of work she enjoys seeing friends, cooking, festivals and exploring London. She is always on the lookout for new holiday destinations and loves booking a city break for the weekend.
Zoe – Patient Care Administrator
Having moved to London a few years ago, Zoe grew up in Sweden and then Australia. Before joining London Vision Clinic, she had worked in the customer service industry for many years, both in the UK and abroad. In her spare time, Zoe can be found exploring what London has to offer or researching her next trip away. Her favourite country is Switzerland.