Ways to Provide Patient Feedback at London Vision Clinic

Every clinic is only as good as its last patient’s experience outcomes. This is something we believe strongly at London Vision Clinic – and that’s why we always strive to ensure every one of our patients has an outstanding experience, from their initial screening to their last follow-up appointment.

While we are thrilled with our now over 2,000 five-star reviews on TrustPilot, we are never ones to rest on our laurels. To this end, we always welcome feedback from our patients on their time and treatment at our Harley Street clinic, including ways we can improve.

So, how do patients leave this valuable feedback? Well, there are several ways…

Independent Reviews

We’ve already mentioned our over 2,000 independent reviews on TrustPilot – one of the most trusted review sites in the UK. But it is impossible to understate the importance of these platforms. Independent sites like TrustPilot provide verified reviews from real-life consumers and clients, giving them the chance to reflect on their honest experiences, as well as potential future clients to gain a reliable insight into the performance of their chosen clinics or service providers.

We regularly review our new reviews on these platforms to identify areas for improvement. We are forever grateful to our patients who take the time to share their experiences with our team, so why not join them?

Speak to Our Friendly Clinic Staff

Every member of the London Vision Clinic team, from our receptionists and patient care coordinators to our optometrists, nurses, and expert surgeons, has been carefully selected for their dedication to delivering the best possible service.

We’re always on hand to listen to your questions, concerns, or complaints regarding your treatment. We are confident that we can resolve any potential issues, but should this not be the case, you can follow our complaints procedure (more details on this process can be found here).

Our Handy Feedback Gadgets

If you’d prefer to provide feedback anonymously, our in-clinic feedback terminals are the perfect option. You might find these nifty gadgets on the reception desk at our Harley Street clinic, giving you an easy way to provide us with valuable commentary on your experience.

They feature the following multiple-choice questions:

• How would you rate the complexity/simplicity of your patient journey? (Very simple/Simple/Neutral /Complex/Very complex)
• How would you rate the value you have received for your money?
• How would you rate the quality of the clinic care you have received to date?
• How would you rate the quality of the team you have interacted with so far? (Excellent/Good/Fair/Poor/Very Poor)
• How likely are you to refer a colleague or friend to the London Vision Clinic? (Very likely/Likely/Neutral/Unlikely/Not likely at all)

This is a simple and easy way to let us know how you have found various aspects of your treatment journey at London Vision Clinic.

So, whether you would like to leave a detailed review, discuss your treatment in further detail with a member of our knowledgeable clinic staff, or leave a quick and easy impression of your experience, we’ve got you covered!

To discuss our treatment options or to find out whether you could be suitable for Laser Eye Surgery, get in touch with one of our friendly clinic coordinators or Book a Consultation today!